If you've ever been to one of Novell's Brainshare user events you've probably attended a session by Laura Chappell. They're usually held in the biggest room and frequently packed out. In the latest edition of Novell's Connection magazine there's a link to an online flash presentation by Laura on using Ethereal to troubleshoot a slow download problem. Laura's site has a wealth of information on free tools like Ethereal and training on how to use them. Recommended!